Launch your career in IT and digital services with an IT skills course that introduces the fundamentals of digital support, from IT systems and cloud services to data management and security. You’ll build practical, portfolio-ready skills that employers need right now – without the pressure of exams.

Whether you want to become an IT support technician, a data analyst or simply strengthen your digital skills for the workplace, this qualification equips you with the foundation to succeed. Plus, you’ll gain UCAS points to support progression to higher education.

Course Details:
9 weeks full-time, 16 weeks part-time
100% online learning
Career-boosting skills in digital support
180 hours
NCFE Level 3 Certificate in Digital Support
Adult Skills Fund

Do you qualify for a fully funded place?
You could learn for free if you meet the eligibility criteria:

You live in Greater Manchester
You’re aged 19 or over
You earn below the gross annual wage cap of £32,400
You’re not currently undertaking any other government-funded training
You’re not in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is.

What you’ll learn:

A broad foundation in IT support
This Level 3 IT support course gives you a strong grounding in the digital workplace. You’ll learn about the structure of the IT support industry, the policies and legislation that shape it, and the professional skills employers value most – from clear communication to problem-solving and teamwork.

Practical skills for IT, cloud and data
You’ll gain valuable experience with network infrastructure, cloud services and IT systems, developing the ability to configure and troubleshoot devices, manage helpdesk tickets, and install and maintain applications. Data management is also a key focus – you’ll learn how to source, cleanse and analyse data, before turning insights into easy-to-understand visualisations.

Building confidence in security and digital transformation
As digital security becomes more critical, this course introduces you to risk management, SIEM tools and vulnerability assessments so you can help keep organisations safe. You’ll also explore digital transformation, including Agile and Waterfall project management and learn how to act as a digital champion who supports innovation and change in the workplace.

Flexible, supportive and progression-focused
Delivered online with structured tutor support, the NCFE Certificate in Digital Support offers flexibility without sacrificing depth. Assessment is portfolio-based – meaning no stressful exams – just practical work you can showcase to employers. The qualification also carries UCAS points, supporting your progression to higher education or further professional training.

Curriculum Overview

This online Digital Support course covers the essential skills and knowledge required for a career in digital and IT support.

Working in Digital Support
Learn the key policies, standards, and legislation governing the digital support sector. Develop core workplace skills and explore career pathways.

Network Infrastructure and Cloud Services
Gain the ability to configure and troubleshoot networks and servers, understand cloud service models, and design effective network infrastructure.

Data Management
Develop skills in sourcing, cleansing, storing, and securely backing up data, and learn how to present insights through data visualisation.

Digital Security
Understand risk management, security controls, SIEM tools, and how to identify and respond to system vulnerabilities.

Supporting Digital Services
Build practical experience in helpdesk support, system logs, software installation, and day-to-day IT operations.

Supporting Digital Transformation
Explore digital transformation concepts, project management approaches, and how to support organisational change as a digital champion.